Question 1

What kinds of gyms is Membry for?

Accepted Answer

Independent fitness gyms, martial arts and BJJ schools, yoga and Pilates studios, gymnastics and dance clubs, CrossFit and functional boxes, and owner-led member communities. The things each discipline needs — belt and rank tracking, family accounts, class capacity and waitlists — are built in.

Question 2

How much does Membry cost, and are there any hidden fees?

Accepted Answer

Plans start at €39/month and scale with your active member count. Every plan includes every feature — no add-ons, no per-staff fees, no setup fee, no contract. The only cost on top is standard Stripe payment processing, billed by Stripe at their own rates; Membry never adds a fee on your members' payments. Change plans anytime your gym grows.

Question 3

Is there a free trial, and am I tied to a contract?

Accepted Answer

Yes to the trial, and you're never locked in. Start with a 30-day free trial — no card needed, full access from day one. If Membry earns its keep, pick a plan before the trial ends; if not, the trial simply ends and nothing is ever charged. After that, monthly plans stay flexible: cancel whenever and you won't be billed again. Annual plans are paid upfront for the year at a discount, so they run for the 12 months you've paid for.

Question 4

How do payments work — can I keep my own rates?

Accepted Answer

Membry runs on Stripe. You connect your own Stripe account, so members' card payments land directly in your bank at your own Stripe rates — Membry never takes a cut. Within Stripe you can accept cards and digital wallets like Apple Pay and Google Pay, and you can also record cash or bank-transfer payments at the desk so everything sits in one ledger. Switching it on is one guided Stripe setup — about 10–15 minutes with your ID and IBAN handy.

Question 5

Can you migrate my members from my current software?

Accepted Answer

Yes. Send us your member list and we'll bring everyone across — profiles, contact details, current plans, attendance and notes — free, then walk your team through setup. Card details stay with your payment provider for security, so members add their card once when they first log in; it takes a moment. Moving from another processor with saved cards? Stripe can often migrate those securely too — just ask.

Question 6

How hard is setup, and what support do I get?

Accepted Answer

It's built to be simple — no training needed, and most gyms are up and running within a few days. Every plan includes hands-on onboarding and real human support over email, from the people who build Membry. Moving from another system? We handle that migration with you. Founding gyms get a direct line to the team.

Question 7

Do my members get an app?

Accepted Answer

Yes. Every member gets your branded member portal on their phone — nothing to download, it works instantly in any browser — to book classes, see their schedule, and track their progress. Included on every plan, with the native iOS & Android app on its way to the app stores. At the door you can check members in by QR, name, or member number — whatever your gym prefers.

Question 8

Can Membry track belts, ranks, and promotions?

Accepted Answer

Yes — for martial arts, BJJ, and any ranked program. Record each member's belt or rank, their stripes, and full promotion history. Members see their belt journey in their member portal, and you keep a clear, dated record of every promotion.

Question 9

Is my data secure and GDPR-compliant?

Accepted Answer

Yes. Your data is encrypted in transit and at rest, stored in the EU, and handled in line with GDPR. Members can access or request deletion of their own data, and you can export everything anytime — it's yours.

Question 10

Does Membry use AI?

Accepted Answer

Yes. Membry can draft win-back messages, summarise your reports into plain-English insights, write announcements, and give members a personal monthly recap. You always review anything before it's sent, it never invents facts, and it's included in every plan.

Question 11

Is Membry available in my country?

Accepted Answer

Membry is built for gyms in Cyprus and Greece, in English and Greek. Card payments run through Stripe, which operates across the EU; if automated card payments aren't available where you are, you can still record cash and bank-transfer payments and use every other feature.

Questions, answered